Refund Policy

Last updated: January 23, 2026

1. General Policy

All fees paid for KapEX Cloud services are non-refundable except in specific cases outlined below.

2. Free Trial Period

During the 14-day free trial, no charges are applied. If you decide not to continue, simply cancel before the trial ends—no refund is necessary as no payment has been processed.

3. Refund Eligibility

Refunds may be considered only in the following situations:

• Service was not delivered as described (material breach) – full refund within first 30 days
• Duplicate or erroneous charge – full refund of the duplicate amount
• Account terminated by us without cause within first 30 days – prorated refund

4. How to Request a Refund

Contact support@kapexcloud.com with your account details, order/invoice number, and reason for the request. We will review requests within 5 business days.

5. Processing Refunds

Approved refunds will be processed to the original payment method within 7–14 business days.

6. Exceptions

No refunds for partial months, unused storage/database resources, or after 30 days of service usage unless required by applicable law.